At 3jlr, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, information, and support needed to keep gambling a positive experience — and to get help when it stops being one.
3jlr is more than just an online casino — we are a platform built on trust, fairness, and the genuine wellbeing of our players. Responsible gaming is not an afterthought for us; it is a core part of how we operate every single day. We take our obligations seriously under PAGCOR regulations and the broader framework of Philippine gambling law.
We understand that for the vast majority of Filipino players, gambling at 3jlr is a form of entertainment — a way to unwind after a long day in Manila, enjoy a few rounds of slots on a weekend in Cebu, or catch some live casino action from Davao. That is exactly what it should be: fun, controlled, and within your personal budget.
However, we also recognise that for a small number of people, gambling can become a problem. When that happens, 3jlr is here to help — not to judge. This page outlines everything you need to know about the responsible gaming tools available to you, the warning signs to watch out for, and where to turn if you or someone you care about needs support.
3jlr's Responsible Gaming Pledge: We will never market to vulnerable players, we will enforce our 21+ age policy without exception, and we will always make it easy for any player to set limits, take a break, or self-exclude — no questions asked.
In the Philippines, the legal age for casino-style gambling is 21 years old. This is not a guideline — it is the law, and 3jlr enforces it without exception. No player under the age of 21 is permitted to register, deposit, or play on the 3jlr platform.
During the registration process, all players are required to declare their date of birth. Before any withdrawal can be processed, players must complete our Know Your Customer (KYC) verification, which includes submission of a valid government-issued ID such as a Philippine National ID, passport, or driver's licence. Any account found to belong to a person under 21 will be immediately suspended and all funds returned to the payment source.
If you share a device or computer with younger family members, we strongly encourage you to take the following precautions:
If you suspect a minor has accessed the 3jlr platform, contact our support team immediately at [email protected]. We will investigate and take appropriate action without delay.
3jlr provides a comprehensive suite of responsible gaming tools that put you in control of your gambling activity. All tools are available through your account settings or by contacting our 24/7 support team. There is no waiting period to activate any limit — they take effect immediately.
Self-exclusion is the most powerful responsible gaming tool available at 3jlr. If you feel that your gambling has become a problem — or if you simply want to stop gambling for an extended period — self-exclusion allows you to permanently or temporarily close your access to the 3jlr platform.
When you self-exclude, the following happens immediately:
To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings. Our team will process your request immediately, 24 hours a day, 7 days a week — including weekends and Philippine public holidays.
Important: During a self-exclusion period, please do not attempt to open a new 3jlr account. Doing so is a violation of our Terms & Conditions and any new account opened during an active self-exclusion will be closed immediately with funds returned.
In addition to 3jlr's own self-exclusion program, PAGCOR operates a national self-exclusion registry for players who wish to be excluded from all PAGCOR-regulated gambling establishments and platforms in the Philippines. We encourage players who need broader support to explore this option.
Problem gambling can affect anyone — regardless of age, income, or background. It does not always look the way people expect. Many Filipinos who develop a gambling problem continue to function normally in daily life for a long time before the signs become obvious. Knowing what to look for — in yourself or in someone you care about — is the first step toward getting help.
If you recognise any of the following signs in yourself or someone close to you, it may be time to seek support. There is no shame in asking for help — it is the bravest thing you can do.
Answer the following questions honestly. If you answer "yes" to two or more of them, we encourage you to reach out to our support team or one of the organisations listed in Section 7.
Be honest — this is for your own benefit, and your answers are private.
If you answered "yes" to two or more questions, please consider using one of our player protection tools — such as a deposit limit, cooling-off period, or self-exclusion — and reaching out to a support organisation. You are not alone, and help is available.
3jlr is committed to connecting players who need help with the right resources. If you or someone you know is struggling with problem gambling, please reach out to any of the following support channels. All services are confidential.
Our responsible gaming team is available 24 hours a day, 7 days a week. Whether you want to set a limit, request a cooling-off period, or self-exclude, we are here to help immediately. Contact us at: [email protected]
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all players in the Philippines. PAGCOR's program includes a national self-exclusion registry, player education resources, and referrals to professional counselling services. As a PAGCOR-regulated platform, 3jlr fully supports and cooperates with PAGCOR's responsible gaming initiatives.
If you feel that gambling has significantly affected your mental health, relationships, or finances, speaking with a licensed counsellor or psychologist is a positive and courageous step. The Philippine Mental Health Association and various community health centres across Metro Manila, Cebu, Davao, and other cities offer counselling services for gambling-related concerns.
Remember: Seeking help is a sign of strength, not weakness. Problem gambling is a recognised condition, and with the right support, recovery is absolutely possible. 3jlr will always support your decision to take a break or stop playing entirely.
Every member of the 3jlr customer support team receives dedicated responsible gaming training. Our staff are trained to recognise the behavioural indicators of problem gambling, to respond with empathy and without judgment, and to proactively offer responsible gaming tools to players who may be at risk.
We conduct regular reviews of player activity patterns to identify accounts that may show signs of problem gambling behaviour — such as extended session times, rapid increases in deposit frequency, or repeated attempts to reverse self-exclusion requests. Where such patterns are identified, our team will reach out to the player directly to offer support and information.
3jlr also conducts periodic responsible gaming audits to ensure that our tools, policies, and staff practices remain aligned with PAGCOR requirements and international best practices in player protection.
If you have any questions about responsible gaming at 3jlr, want to activate any of the player protection tools described on this page, or simply need someone to talk to about your gambling habits, our team is here for you around the clock.
Email: [email protected]
We respond to all responsible gaming requests as a priority — typically within minutes during peak hours. Your privacy is fully protected, and all communications with our responsible gaming team are treated with the strictest confidentiality.
Here is a summary of the key commitments 3jlr makes to every Filipino player to ensure gaming remains safe, fair, and enjoyable.
Gaming is best enjoyed when it is fun, controlled, and within your means. Set your limits today and enjoy everything 3jlr has to offer — safely and confidently.
Manage My Account Read Our FAQMust be 21 years or older to play. Gambling can be addictive — please play responsibly.