Frequently Asked Questions

3jlr is the Philippines' premier online gambling platform, offering a wide range of games including slots, live casino, bingo, sports betting, sabong, and the popular Dinosaur Tycoon game. 3jlr is designed specifically for Filipino players, with support for local payment methods like GCash, PayMaya, BPI, BDO, and Metrobank. The platform is available 24/7 and is accessible from any device — desktop, tablet, or mobile.

Creating a 3jlr account is quick and straightforward. Visit the 3jlr Login page and follow the registration steps. You will need to provide a valid email address, create a secure password, and confirm that you are at least 21 years of age. Once your account is created, you can make your first deposit and start playing immediately. Full account verification (KYC) is required before your first withdrawal.

Yes — 3jlr is available to eligible players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions. As long as you are a Filipino resident aged 21 or above and have a stable internet connection, you can access 3jlr from anywhere in the country. The platform is fully mobile-optimised, so you can play on your smartphone whether you are at home or on the go.

The minimum age to register and play at 3jlr is 21 years old. This is in line with Philippine gambling regulations under PAGCOR. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a person under 21 will be immediately closed and all funds returned.

To complete KYC verification at 3jlr, you will need to submit:

• A valid government-issued photo ID (Philippine National ID, passport, driver's licence, SSS ID, or UMID card)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months) — required in some cases

Documents can be uploaded directly through your account settings. Our team typically reviews submissions within 24 hours.

If you have forgotten your password, click the "Forgot Password" link on the 3jlr Login page. Enter your registered email address and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you are still having trouble, contact our support team at [email protected].

No. Each player is permitted to hold only one 3jlr account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed and any winnings being forfeited. If you have accidentally created a duplicate account, please contact our support team immediately so we can resolve the situation.

Some personal details — such as your email address or registered mobile number — can be updated directly in your account settings. Changes to your name or date of birth require verification and must be requested through our support team. This is to protect the security of your account and ensure compliance with our KYC obligations.

3jlr supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed securely using SSL encryption. We are constantly working to add more payment options for the convenience of our players.

Deposits via GCash and PayMaya are typically credited to your 3jlr account within seconds. Bank transfers via BPI, BDO, or Metrobank may take up to 15 minutes depending on your bank's processing time. Card deposits are usually instant. If your deposit has not appeared after 30 minutes, please contact our support team with your transaction reference number and we will investigate promptly.

Yes. The minimum deposit at 3jlr is ₱100 for most payment methods, making it accessible for players across all budget levels. Some payment methods may have slightly different minimums — these are displayed clearly during the deposit process. There is no maximum deposit limit for verified accounts, though very large deposits may require additional verification for security purposes.

3jlr does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. GCash and PayMaya deposits are typically fee-free for standard transactions.

To withdraw your winnings, go to the Cashier section of your account and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount, and confirm. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are reviewed by our finance team and typically processed within 1–3 business hours during operating hours.

GCash and PayMaya withdrawals are our fastest option — most are completed within 15–30 minutes once approved. Bank transfers to BPI, BDO, and Metrobank typically take 1–3 business hours. Withdrawals requested outside of standard banking hours may be processed on the next business day. 3jlr is committed to fast payouts and we continuously work to improve processing times.

The minimum withdrawal amount at 3jlr is ₱200. This applies to all payment methods. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be processed in batches for security and compliance reasons. If you have questions about a specific withdrawal amount, contact our support team.

3jlr offers a range of bonuses and promotions for both new and existing Filipino players. These include welcome bonuses for new registrations, reload bonuses for existing players, free spins on selected slot games, cashback offers, and special promotions tied to Philippine events and holidays. All current promotions are displayed in the Promotions section of your account dashboard.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Full wagering terms for each promotion are displayed clearly before you claim any bonus at 3jlr.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your deposits without meeting wagering requirements — you can opt out of all promotional offers through your account settings or by contacting our support team. Players who have activated our responsible gaming tools such as self-exclusion or cooling-off periods are automatically removed from all marketing and bonus communications.

3jlr offers a comprehensive library of games including:

• Slots: Hundreds of titles from leading providers — visit our Slots page
• Live Casino: Real-time games with live dealers — visit our Live Casino page
• Bingo: Classic and modern bingo variants — visit our Bingo page
• Dinosaur Tycoon: Our signature game — visit the Dinosaur Tycoon page
• Sports Betting & Sabong: PBA, NBA, UFC, boxing, and e-sabong

New games are added regularly, so check back often for the latest additions.

Yes. 3jlr is fully optimised for mobile play. You can access the complete 3jlr platform through your mobile browser on any Android or iOS device — no app download required. The mobile experience is smooth and responsive, giving you full access to all games, your account, deposits, and withdrawals from your smartphone or tablet.

Yes. All games at 3jlr use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our games are sourced from reputable providers and are regularly audited for fairness and compliance. 3jlr operates under PAGCOR regulations, which include strict requirements for game integrity and player protection.

You can set deposit limits, loss limits, and session time limits directly in your account settings under "Responsible Gaming." Limits take effect immediately when you lower them. If you want to increase a limit, a 24-hour cooling-off period applies to give you time to reconsider. For full details on all available tools, visit our Responsible Gaming page.

To self-exclude, go to your account settings and select "Self-Exclusion," or contact our support team at [email protected]. Self-exclusion takes effect immediately. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is locked, all bonuses are cancelled, and your remaining balance is returned to your payment method. For more information, visit our Responsible Gaming page.

You are not alone, and reaching out is the right thing to do. 3jlr's responsible gaming team is available 24/7 at [email protected] and can help you activate self-exclusion, set limits, or connect you with professional support resources. PAGCOR also operates a responsible gaming program with a national self-exclusion registry and referrals to counselling services. Visit our Responsible Gaming page for a full list of resources and a self-assessment tool.

Yes. 3jlr uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold or shared with third parties except as required by law or our regulatory obligations. For full details on how we handle your data, please read our Privacy Policy.

To keep your account safe, we recommend:

• Using a strong, unique password that you do not use on other websites
• Never sharing your login credentials with anyone
• Logging out after each session, especially on shared devices
• Enabling two-factor authentication (2FA) if available on your account
• Contacting us immediately if you suspect unauthorised access to your account

3jlr will never ask for your password via email or chat.

Our support team is available 24 hours a day, 7 days a week — including Philippine public holidays. You can reach us by email at [email protected]. We aim to respond to all enquiries within minutes during peak hours. For urgent matters such as account security or responsible gaming requests, our team treats these as the highest priority.

3jlr's platform and support team operate primarily in English, which is widely spoken across the Philippines. Our support agents are familiar with Filipino-English communication styles and are happy to assist players from all regions, including those from Metro Manila, Cebu, Davao, and beyond.